Privacy Policy

Version 1.1

Effective from 25 April 2026

Last Updated: 19 May 2026

Welcome to Riot + Bloom Collective.

This Privacy Policy explains how Riot + Bloom Collective collects, uses, stores, discloses, and protects personal information when you visit www.riotandbloom.com or otherwise engage with us through our digital spaces.

Riot + Bloom Collective is operated by Dr Natalja Nabinger de Diaz, based in Queensland, Australia. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy applies only to Riot + Bloom Collective. It does not cover SANVT. Psychology, which operates under its own privacy policy and clinical record-keeping obligations as a registered psychology practice.

1. What personal information we collect

We collect personal information that is necessary for our functions and activities. Depending on how you interact with us, this may include:

Information you provide directly to us:

Name and contact details (such as email address) when you sign up for our newsletter, contact us, or submit a form
Information you choose to share in messages, enquiries, comments, or feedback
Information you provide if you participate in surveys, campaigns, or community initiatives
Payment-related information if you purchase digital products, merchandise, or other paid materials in the future (we use third-party payment processors and do not store full payment card details on our own systems)

Information collected automatically when you visit the website:

Technical information such as your IP address, browser type, device type, operating system, and approximate location (derived from your IP address)
Information about how you interact with the website, including pages viewed, links clicked, time spent on pages, and referring website
Cookies and similar tracking technologies (see Section 5 below)

Information from third-party services:

Limited information from third-party platforms (such as social media platforms, email service providers, analytics tools, and fundraising platforms) where you have engaged with us through those services, subject to their own privacy practices

We do not knowingly collect personal information from children. If you believe a child has provided personal information through this website, please contact us so we can take appropriate action.

2. How we use personal information

We use personal information for purposes including:

Responding to enquiries, messages, and feedback
Sending newsletters, updates, or other communications you have signed up for
Providing access to digital resources, downloads, or future products
Processing future purchases and managing related customer service
Improving our website, content, and offerings
Understanding how visitors use our website (in aggregate and de-identified form where possible)
Complying with legal, regulatory, and tax obligations
Protecting the security and integrity of our website and content

We will not use your personal information for purposes unrelated to those listed above without your consent, unless required or permitted by law.

3. Direct marketing and newsletters

If you sign up for our newsletter or otherwise consent to receive marketing communications from us, we will use the email address you provided to send relevant updates.

Every marketing email will include an unsubscribe option. You can opt out at any time, and we will action your request promptly.

We do not sell or rent your personal information to third parties for marketing purposes.

4. How we share personal information

We do not sell personal information.

We may share personal information with trusted third-party service providers who help us operate our website, deliver products and services, send communications, process payments, host content, or analyse website use. These providers may include:

Website hosting providers (including Wix or similar platforms)
Email marketing platforms
Payment processors (for future product sales)
Analytics providers (such as Google Analytics or similar)
Social media platforms (where you engage with us through them)
Fundraising and donation platforms (where you make a donation through a linked campaign)

These providers are required to handle personal information only for the purposes we have engaged them and in accordance with their own privacy practices and applicable law.

We may also disclose personal information where required by law, in response to lawful requests by public authorities, or to protect our legal rights, safety, or the safety of others.

We do not routinely transfer personal information overseas. However, some of the third-party platforms we use may store or process data on servers located outside Australia. By using this website, you acknowledge that your personal information may be handled by service providers in jurisdictions with different privacy laws.

5. Cookies and analytics

This website uses cookies and similar tracking technologies to support website functionality and understand how visitors interact with the site.

Cookies are small files placed on your device that help websites remember information about your visit. Some cookies are necessary for the website to function properly. Others help us understand which pages are most useful, how visitors navigate the site, and how to improve content and design.

You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Some parts of the website may not function correctly if cookies are disabled.

We may also use analytics services such as Google Analytics, which collect information about website use through cookies and similar technologies. Information collected through these services is generally aggregated and used to understand patterns rather than to identify individual visitors.

6. Third-party links and platforms

This website may link to third-party websites, social media platforms, fundraising pages, donation platforms, or other external services. These third parties have their own privacy policies and practices.

We are not responsible for how third parties collect, use, or protect personal information. We encourage you to review the privacy policies of any third-party platforms you engage with through links on this website.

7. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

Using reputable third-party platforms with their own security measures
Limiting access to personal information to authorised purposes
Reviewing our practices from time to time

However, no method of online transmission or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

We retain personal information only for as long as needed for the purposes outlined in this Privacy Policy, or as required by law.

8. Accessing and correcting your personal information

You have the right to:

Ask what personal information we hold about you
Request that we correct information that is inaccurate, incomplete, or out of date
Ask us to delete personal information, where we are not required to keep it by law

To make a request, please contact us at hello@riotandbloom.com.

We will respond to your request within a reasonable time, and in accordance with our obligations under Australian privacy law.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first at hello@riotandbloom.com so we can address it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

10. Children's privacy

This website is not directed at children, and we do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can take appropriate action.